Shipping policy

Dispatch and postage Notes 
- Postage inclusive pricing is offered on most items sent throughout Australia and New Caledonia.
- Some items such as accessories incur separate postage charges.
- Items sent outside Australia or New Caledonia generally incur separate postage charges.
- Wholesale customers will have postage calculated and added to their tax invoice.
- Any postage charges are advised at checkout.
- We use tracked services wherever available. Tracking information is sent to your provided email address at dispatch time.
- We attempt to dispatch your order within 24hrs of receipt during Mon-Fri and dispatch on Mondays for orders received on weekends. This depends on if we are assessing your feet dimension data.
- Delivery transit time is usually 7 days throughout Australia but varies due to demand experienced by Aus Post. 

Sizing, fitting and exchange process 
It is important to read our page on the sizing and fitting process to ensure that you receive the best model for your needs and most likely size on the first try. 
- Sometimes we might advise, or you may choose, to purchase two pair of boots and select the desired size and return the other. That's no problem; be sure to let us know when you check out; in this case the time limit below applies. We can provide a return postage ticket for the unneeded pair with your parcel, we may get better postage rates. The shoe box must be wrapped in paper or similar before labels are applied and sent.

Exchanges
The fastest way to exchange is to request a return, and once the return is accepted, make a separate purchase for the new item. The new items will be dispatched immediately. The returning item will be refunded on receipt at our warehouse pending the other conditions on this page. Otherwise exchanges are conducted when the goods are receipted back to our warehouse. The shoe box must be wrapped in paper or similar before labels are applied and sent. Return postage is paid by the customer.

Time Limit 
We have a 10-day exchange and return policy, which means you have 10 days after receiving your item to request an exchange and dispatch the parcel to us. 

Condition of returning goods
To be eligible for a exchange or return, your item must be in the same condition that you received it, show no signs of use or wear & tear, with tags attached, and in its original packaging. It is important to be careful when trying on boots that you don't mark them. Be sure to try-on only inside on clean carpet. The shoe box must be wrapped in paper or similar before labels are applied and sent.

Refund 
If you decide that you do not want the product at all, it is possible to return it for a refund pending the conditions listed on this page. Cost of returns for refund is borne by the customer. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Non-refundable charges
Depending on the payment method used, we will incur transaction fees for processing your purchase. Because these fees are not refunded to us, we are unable to refund these to you. The amount varies by chosen payment type but is usually approx. 5% of the GST included purchase price.
Any postage fees, either additional or included in the price, are also not refundable.
The amount of fees and postage to be deducted is calculated at the moment of refund.

Damage and delivery issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, and we will make it right.

Non-returnable items 
Certain types of items cannot be returned, like care products, custom products (such as special orders or personalised items), and opened socks. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns of gift cards.

Contact us
To start an exchange, you can contact us at info@stagersport.co.nz or from our contact page. Items sent back to us without first requesting a return will not be accepted.