Refund policy

Refund 
If you decide that you do not want the product at all, it is possible to return it for a refund pending the conditions listed on this page. Cost of returns for refund is borne by the customer. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Time Limit 
We have a 10-day exchange and return policy, which means you have 10 days after receiving your item to request a swap or return and to dispatch the item. 

Condition of returning goods
To be eligible for a exchange or return, your item must be in the same condition that you received it, show no signs of use or wear & tear, with tags, and in its original packaging. The shoe box must be wrapped in paper or similar before labels are applied and sent.

Non-refundable charges
Depending on the payment method used, we will incur transaction fees for processing your purchase. Because these fees are not refunded to us, we are unable to refund these to you. The amount varies by chosen payment type but is usually approx. 5% of the GST included purchase price.
Any postage fees, either additional or included in the price, are also not refundable.
The amount of fees and postage to be deducted is calculated at the moment of refund.

Non-returnable items 
Certain types of items cannot be returned, like care products, custom products (such as special orders or personalised items), and opened socks. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns of gift cards.

Warranty Claims 
It is important to read our page dedicated to details about warranties and wear & tear. We use Australia Consumer Law as our guide as it is excellent. 

Contact us
To start an exchange or return, please contact us at info@stagersport.co.nz or from our contact page. Items sent back to us without first requesting a return will not be accepted.